Automotive Administrative Assistant
Lumberton, North Carolina•Full-time
$12 - $14 hourly
$12 - $14 hourly
About the Job
Must be able to work a flexible schedule including days, evenings, and some Saturdays.
Must be competitive and sales driven.
Must have a valid driver's license.
This is a direct hire position with hourly and commission based pay.
Key Responsibilities:
Must be competitive and sales driven.
Must have a valid driver's license.
This is a direct hire position with hourly and commission based pay.
Key Responsibilities:
- Inbound/Outbound Communication: Answer incoming phone calls, website requests, and emails promptly, and make outbound calls to follow up on leads and inquiries.
- Appointment Scheduling: Schedule sales appointments for the showroom and service appointments for the service department, aiming to increase customer service satisfaction.
- CRM Management: Log all customer interactions, update data, and ensure all customer information is accurate in the Dealer Management System (DMS).
- Follow-Up Management: Follow up with "no-show" customers and maintain contact with customers to ensure satisfaction.
- Product Knowledge: Maintain in-depth knowledge of current inventory, dealership promotions, and vehicle features.
Job Requirements:
- Communication Skills: Strong verbal and written skills, with the ability to follow scripts while maintaining a friendly, professional demeanor.
- Technical Proficiency: Competence in using CRM software, computers, and internet tools.
- Goal-Oriented: A focus on meeting specific quotas for appointments booked and kept.
- Education/Experience: Previous customer service or sales experience is highly preferred.
About Dreamville Staffing
We are a premiere, veteran owed business dedicated to assisting our clients in breaking down barriers to achieving their dreams. We work tirelessly to pair quality talent with quality companies. We believe that everyone deserves the opportunity to achieve their career goals!